Privacy Policy

Last updated: July 2026

Pleroo Rise ("we", "us", "our") is a sole proprietorship based in Ernakulam, Kerala, India, offering hospitality consulting, AI-enabled digital tools, and curated travel services. We respect your privacy and are committed to handling your personal data responsibly and in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Information we collect

We collect only the information you choose to share with us when you make an enquiry:

Your name, phone number, and email address, when you contact us via WhatsApp, email, or an enquiry link on this site.
The content of your message and any travel, consulting, or product details you provide.

We do not require you to create an account, and we do not knowingly collect sensitive personal data beyond what you voluntarily share to help us respond to you.

2. How we use your information

To respond to your enquiry and communicate with you about our services.
To provide the consulting, travel, or product services you request.
To maintain records of our correspondence and engagements.

We process your data on the basis of your consent, which you provide by voluntarily contacting us. You may withdraw consent at any time (see Section 6).

3. Sharing of information

We do not sell your personal data. We may share it only where necessary to deliver a service you have requested — for example, with travel or accommodation partners to fulfil a booking. When you contact us through WhatsApp, your message is also processed by WhatsApp/Meta under their own privacy terms.

4. Third-party services and links

This website uses stock imagery licensed from third-party providers and links to external tools and platforms (such as WhatsApp and our digital products). We are not responsible for the privacy practices or content of third-party websites and services.

5. Data retention and security

We retain your personal data only for as long as necessary to respond to your enquiry, deliver services, and meet any legal or record-keeping obligations, after which it is deleted or anonymised. We apply reasonable technical and organisational safeguards to protect your data against unauthorised access or disclosure.

6. Your rights under the DPDP Act

Subject to the DPDP Act, you have the right to:

Access the personal data we hold about you;
Request correction or updating of inaccurate data;
Request erasure of your data where it is no longer required;
Withdraw your consent to processing;
Raise a grievance regarding the handling of your data.

To exercise any of these rights, contact us using the details below.

7. Grievance contact

For any privacy-related questions, requests, or grievances, please contact:

Shinow Baby, Pleroo Rise
Email: info@pleroorise.com
WhatsApp: +91 96454 77790

8. Children

This website and our services are intended for adults and are not directed at children. We do not knowingly collect personal data from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the revised "Last updated" date.

This document is a general template provided for transparency. It is not legal advice. Pleroo Rise recommends review by a qualified legal professional to ensure full compliance with the Digital Personal Data Protection Act, 2023 and applicable consumer and e-commerce regulations before or shortly after publication.