Hotel Operations · Kerala & South India

Thirty years of running hotels,
applied to yours.

Pleroo Rise advises owners and operators on the three things that decide whether a property earns: how it runs, what you buy next, and whether the systems underneath it are worth the money.

30+ yrs

Running hotels and resorts

KTDC · Mahindra Holidays · Sterling
533%

Profit growth over four years

KTDC Periyar House, Thekkady
307

Keys managed at a company flagship

Sterling Holiday Resorts, Ooty
99.5%

Bureau Veritas audit score

Highest company-wide, Club Mahindra

Every figure belongs to a property Shinow personally ran, and is named so it can be checked.

SERVICE ONE

Operations & turnaround

Most underperforming resorts do not have a marketing problem. They have a cost structure, a standards problem, or a team that has never been told what good looks like.

  • P&L diagnosis — cost structure, revenue mix, departmental margins
  • Turnaround plans run by the existing team, not a new one
  • Audit readiness — Bureau Veritas, ISO 22000, statutory
  • SOPs and training that survive after we leave
Discuss a review
SERVICE TWO

Expansion, acquisition & pre-opening

We work buy-side for operators evaluating entry or expansion into Kerala. A broker sends you a pipeline. We tell you which properties can actually be run at the margin your model assumes.

  • Kerala catchment view — demand, seasonality, oversupply
  • Operating-grade screening: staffing, utilities, licences, key mix
  • Underwriting review against what the opening team can deliver
  • Pre-opening: hiring, SOPs, procurement, launch operations
Send a buy-side brief
SERVICE THREE

Hospitality technology & AI

We build our own tools rather than resell someone else’s. When we recommend a system, we know what it costs to build, run and support.

  • Systems review — PMS, POS, channel manager
  • Practical AI assessed against your actual workflow
  • Custom tools where off-the-shelf would be a bad fit
  • Content production and search visibility
See what we have built
Built in-house

Evidence, not a product catalogue

These exist so you can see the build capability behind the advice.

Live · free to use

Menu Magic

A menu builder for restaurants and resort F&B. Built in-house, running publicly, free to use.

Open Menu Magic
In development

Scan & Read

Scans printed text, translates it, and reads it aloud — for guests, staff and travellers facing unfamiliar signage, menus and documents.

Notify me at launch
The person you would be working with

Shinow Baby

Founder & Principal Consultant

Shinow Baby has spent over three decades at the sharp end of hospitality operations — not in boardrooms, but running flagship resorts, turning around loss-making properties, and building the teams and systems that make hotels genuinely profitable.

He has managed portfolios from 5 to 307 keys, delivered profitability growth of up to 533%, and achieved a 99.5% Bureau Veritas audit score — the highest in Club Mahindra’s entire company. Pleroo Rise is a small practice by design: you get the person whose record is on this page, not an account manager.

  • 15 yrsKTDC — turnarounds at Kumarakom, Kovalam and Thekkady, including 533% profit growth at Periyar House
  • 11 yrsMahindra Holidays — Resort Manager, Club Mahindra Munnar flagship; also Mount Serene and Cherai
  • Sterling307 keys at the company flagship in Ooty, with 95% YOY profitability growth
  • 2025–26Director of Operations, COO-level scope across a seven-resort group; 68% profitability growth in FY26
  • Pre-openingPanoramic Alleppey setup; advisory on a 100-key greenfield project
What people say

Trusted by professionals

Endorsements from colleagues and reporting managers. Names withheld by preference.

A professional to the core, hard working and a 100% Hospitality man — widely liked by one and all.
FKFormer Team MemberHospitality Professional, Kerala
Undoubtedly the best manager I worked with during my 33 years of service — and a perfect gentleman.
SMRetired Senior ManagerGovernment Hospitality, Kerala
A pleasure to work with — focused, highly dependable, and calm under pressure. He knows exactly what he’s doing.
LCLanguage Consultant & WriterEducation Sector, Kochi
Get in touch

Tell us what the property is doing, and what it should be doing.

A first conversation costs nothing and usually takes twenty minutes. If we are not the right fit, we will say so on that call.

+91 96454 77790  ·  info@pleroorise.com  ·  Kerala, India